Frequently Asked Questions
When searching for the best auto shippers, knowing what questions to ask is essential. Since most of us don’t need to ship vehicles very often, it’s easy for us to be confused about what to look for in a reputable, reliable car shipping company. Below, we highlight 10 important questions that should be asked whenever you shop around for car shipping companies. Make sure to keep this list of questions handy when interviewing car transport companies, and you’re much more likely to get the help that you need – at a low price that you can afford. Now that you know what questions to ask, be sure to fill out the form to the right for free auto transport quotes from reputable, licensed, bonded, and insured car shippers.
Frequently Asked Questions About Car Shipping and Vehicle Transport
How far in advance should I schedule the transport of my vehicle?
We request that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. However, if an immediate pick up is necessary, we can arrange for your vehicle to be picked up within 24 hours.
Is my vehicle Insured?
Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that we assign. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability insurance. In addition Shipping-Your-Car requires that each independent contractor's insurance agency supplies us with a certificate of insurance, as an additional insured or certificate holder. The amount of cargo insurance depends on the size and type of their equipment. Any insurance deductible is paid by the independent contractor. If damage is incurred we will act as liaison during the settlement of your claim. For more information on transport insurance we encourage you to read our Auto Transport Insurance page.
What is Door-to-Door Service?
Door-to-Door means the auto shipping or car transport driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. Make sure to talk to your transporter about all your Shipping Services options.
What method of payments do you accept?
VISA, Master Card, American Express, Discover, electronic transfer, personal checks, money orders, or company checks will be accepted for deposit or full prepayment. As for balance due, the auto shipping and car transport company's carrier will accept cash, cashiers check, postal money order, or official bank check ONLY.
How do I get a quote?
You may get a free instant quote by filling out the form to the right on this website, or you may contact our sales department at (800) 691-2347.
What is an oversize fee?Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs fit in to this category. Because of the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in the need for an "oversize" fee.
Where will my car be picked up and delivered?
We offer Door-To-Door delivery service, or we can use car shipping terminals, whichever you prefer. You have several choices when shipping your car, make sure discuss all your Shipping Service options with your transporter.
Do I have to be present when we pick up or deliver your vehicle?
Yes, we request you, or a designated person, be present upon pick up of your vehicle. An inspection is performed and a contract bill of lading must be signed. If you are not able to be there, please call our Customer Service at (866)386-4126 and they will be happy to help you.
How do I prepare my vehicle?
Please have no more than a 1/2 tank of fuel, remove all personal items from your vehicle, repair any chips and/or cracks in your windows and make sure your vehicle is prepared for changing weather conditions. For additional tips, see Auto Shipping Checklist.
Why Should I use a Car Shipping Broker?
A common questions is, "Can I arrange transport directly with an auto shipping or car transport trucking company directly?" There is usually no difference between the rates quoted by a Broker and those of a carrier. Most carriers travel very specific routes and may not be able to accommodate your pickup point, destination, or schedule. Many people aren't aware that if the carrier they choose is unable to service their requirements, that carrier may broker the transportation to a different transport company anyway. As a Bonded Broker (ICC/MC-195242), we deal with a large network of auto shipping and car transport companies who service many different routes. We deal only with reputable carriers who are properly licensed and insured, and we act as the liaison between the carrier and you, the customer. We have a well established base of trucks providing quality service to assure you a worry free move.